Shipping & Returns
Shipping Policy
Welcome to VB Occasions! We are dedicated to providing you with the best shipping experience. Our shipping methods are efficient and reliable, ensuring that your orders are delivered promptly. We take great care in packaging your items to ensure they arrive in perfect condition. As for the costs, we strive to keep them reasonable, offering you excellent value for your money.
We believe in transparency, and that's why we make sure to communicate all shipping details clearly. Your trust is important to us, and we want to make sure you have a seamless shopping experience with us.
If you have any questions about our shipping methods, packaging, or costs, feel free to reach out to our customer support team. We're here to assist you every step of the way.
Return & Exchange Policy
Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of the designs you are advised to contact us with 1 working day of the delivery of your gift or flowers. We will endeavour to reach an agreement with yourselves and the recipient for either a replacement (original goods would be collected and replaced) or a refund (goods would need to be collected prior to any refund) depending on the complaint.